Terms of service

1.1 Who we are. Teamovia is operated by TEAMOVIA LTD, a private limited company registered in Scotland with company number SC902821, registered address Municipal Buildings, 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland, United Kingdom ("Teamovia", "we", "us"). Contact: s.fitzpatrick@teamovia.ai.

1.2 Who you are. "Customer" or "you" means the club or organisation named on the account or order. The person accepting these terms confirms they have authority to bind it.

1.3 The agreement. The agreement between us is made up of:

• any order form or written quote we have agreed with you (an "Order")
• these terms, including the Data Processing Schedule in Schedule 1
• our Acceptable use policy

If they conflict, they take priority in that order. Your own purchase order terms do not apply, even if you send them to us.

1.4 Definitions.

• Service: the Teamovia platform, including Scout, the Team Aptitude Score (TAS), SynIQ, key moments, the Tactical Board, match reports and the season library, and any related support.
• Customer Content: match footage, squad lists, notes and other material you or your users upload, and the analysis the Service generates from it.
• Team: one squad with its own fixture list, such as a first team, women's team, U21s or U18s.
• Senior Team: a first team, women's team, or U23 or U21 side.
• Academy Team: a development or academy side at U18 or below.
• Users: your staff and contractors you authorise to use the Service, each using one seat.
• Subscription Term: the monthly or annual period you have paid for, and each renewal.

2.1 Access. For the Subscription Term, we grant you a non-exclusive, non-transferable right for your Users to use the Service for your club's internal performance analysis, within the limits of your plan.

2.2 What every plan includes. Every plan includes the full product. Plans differ by the number of Teams, the number of included match credits and the level of support, as shown on our pricing page or in your Order.

2.3 Changes to the Service. We improve Teamovia continually. We may change features, provided we don't materially reduce the core functionality of your plan during a paid Subscription Term. Features labelled as beta, preview or "coming soon" are provided as they are and may change or be withdrawn.

2.4 Availability. We aim to keep the Service available at all times except for planned maintenance, which we will try to schedule outside match days and announce in advance. Any service level that applies to your plan is set out in your Order.

2.5 Support. We provide support at the level shown for your plan.

3.1 What the analysis is. Teamovia measures how a team functions as a unit. Its scores, ranked key moments and reports are analytical estimates drawn from the footage provided. Where the footage doesn't support a finding, the Service labels the evidence as limited.

3.2 Your staff make the decisions. The Service is designed to be reviewed by qualified club staff, who can confirm, correct or reject what Scout finds. You are responsible for decisions you make using the Service, including selection, tactics, training, contracts and player welfare. The Service is not a medical, fitness or safeguarding tool and must not be used as the only basis for decisions about an individual.

3.3 Accuracy. We work to make the analysis accurate and explainable, and the Service is designed so that every figure traces back to its moment and clip. We do not guarantee that any analysis will be complete or error-free, or that it will produce any particular sporting result.

4.1 Users. You are responsible for your Users and their compliance with these terms. Seats are for named individuals and may not be shared. You may reassign a seat when someone leaves.

4.2 Account security. Keep login details confidential and tell us promptly at s.fitzpatrick@teamovia.ai if you suspect unauthorised access.

4.3 Rights to footage. You must have every right, licence and permission needed to upload Customer Content and have us process it, including rights from broadcasters, leagues, competitions, venues and other rights holders. You must not upload footage you are not entitled to use.

4.4 Data protection. You are the controller of personal data in Customer Content. You are responsible for having a lawful basis to process it, for giving players and, for Academy Teams, their parents or guardians, the information the law requires, and for any special category data you choose to upload. Schedule 1 applies.

4.5 Acceptable use. You must follow our Acceptable use policy.

5.1 Pricing. Plans are billed per club or organisation. Fees are as set out in your Order or the quote we give you. All fees are in pounds sterling and exclude VAT, which we will add at the applicable rate.

5.2 Billing. Plans are billed in advance, monthly or yearly, as set out in your Order. Any discount for yearly billing is shown in your Order. Payments are processed by our payment processor, or by invoice where your Order says so.

5.3 Changes to your plan. You can add Teams, staff or match credits during a Subscription Term. Changes are billed to your club pro rata from the day they take effect, as set out in your updated Order.

5.4 Upgrades and downgrades. You can upgrade at any time and the difference is billed pro rata. Downgrades take effect at the start of the next billing period.

5.5 Late payment. If a payment fails or an invoice is overdue, we will tell you and give you reasonable time to pay. If it remains unpaid, we may suspend access until it is paid. Your Customer Content is not deleted during a suspension. We may charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

5.6 Price changes. We may change our prices. Any change takes effect from your next renewal, and we will give you reasonable notice by email beforehand. Prices on a yearly plan are fixed for that year.

5.7 Refunds. Fees are non-refundable except where these terms or your Order say otherwise, or the law requires it.

6.1 What is included. Your plan includes a number of full-match analysis credits each month, held in one pool shared by your club. The number is set out in your Order. One match is one football fixture, even if it is recorded across files, and uses one credit.

6.2 How it works.

• Included credits reset at the start of each billing period set out in your Order.
• Opening an existing report, or a retry caused by a technical failure on our side, does not use a credit.
• Credits belong to your club and are shared by its Teams. A club administrator can reserve credits for particular Teams or let Teams draw freely from the pool.
• Credits are for your own Teams’ matches. Analysing opposition or third-party footage at scale is outside your plan unless agreed in an Order.

6.3 Extra matches. If your club uses all its included credits, the Service keeps working. Extra matches are available as set out in your Order, and none is charged without your club’s approval.

7.1 Your content. You own your Customer Content, including the analysis generated from it. You grant us a licence to host, copy, process and display it only as needed to provide, secure and support the Service for you.

7.2 Our platform. We own the Service, including its software, models, methods, scoring frameworks, designs and documentation, and the names Teamovia, Scout, TAS and SynIQ. Nothing in these terms transfers those rights to you.

7.3 Service data. We may use data about how the Service operates and is used, in aggregated or de-identified form that does not identify you, your Users or any player, to maintain and improve the Service. We use Customer Content to train or improve our models only where you have agreed to this in writing.

7.4 Feedback. If you give us suggestions, we may use them freely, without obligation to you.

7.5 Export. You can export your Customer Content at any time during the Subscription Term, and for the export period set out in your Order after it ends.

Each of us will keep the other's confidential information confidential, use it only for the purposes of this agreement and share it only with people who need to know it and are bound by similar duties. This doesn't apply to information that is public through no fault of the recipient, already known to it, independently developed, or required to be disclosed by law. Customer Content, including your tactical analysis, is your confidential information.

We will not name your club as a customer, or use your logo, without your written permission.

9.1 Renewal. Subscriptions renew automatically for the same period unless cancelled. You can cancel at any time from your account settings or by emailing s.fitzpatrick@teamovia.ai. Cancellation takes effect at the end of the current Subscription Term, and you keep access until then.

9.2 Termination for cause. Either of us may end the agreement immediately by written notice if the other:

• materially breaches it and, if the breach can be fixed, does not fix it within 30 days of being asked to
• becomes insolvent, enters administration or liquidation, or stops trading

9.3 Suspension. We may suspend a User or the account immediately if it is needed to prevent a serious security risk, unlawful activity or a serious breach of the Acceptable use policy. We will tell you why and restore access as soon as the issue is resolved.

9.4 After the agreement ends. Access stops. You can export Customer Content for the export period set out in your Order, after which we delete it as set out in Schedule 1. Fees already due remain payable. If you end the agreement because of our uncorrected material breach, we will refund any prepaid fees for the period after termination.

10.1 What we don't limit. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

10.2 Indirect losses. Neither of us is liable for loss of profits, revenue, business, goodwill, sporting results or anticipated savings, or for any indirect or consequential loss.

10.3 Cap. Subject to 10.1, each party's total liability under or in connection with this agreement in any 12-month period is limited to the amount set out in your Order. This cap does not apply to your obligation to pay fees.

10.4 Warranties. We will provide the Service with reasonable skill and care. Except as set out in these terms, the Service is provided without other warranties, conditions or terms, to the extent the law allows.

10.5 Your content. You will indemnify us against third-party claims that Customer Content, or our processing of it in line with these terms, infringes their rights or breaks the law.

11.1 Events outside our control. Neither of us is liable for delay or failure caused by events beyond reasonable control, but payment obligations still apply.

11.2 Assignment. You may not transfer this agreement without our written consent. We may transfer it to a successor of our business and will tell you if we do.

11.3 Changes to these terms. We may update these terms. We will give reasonable notice of material changes by email. Changes apply from your next renewal unless they are needed for legal or security reasons.

11.4 Notices. Notices to us go to s.fitzpatrick@teamovia.ai. Notices to you go to the account owner's email address.

11.5 Entire agreement. This agreement is the whole agreement between us about its subject. Neither of us relies on any statement not set out in it.

11.6 Other terms. If any part of these terms is found unenforceable, the rest remains in force. A failure or delay in enforcing a right is not a waiver of it. No one other than you and us has rights under this agreement.

11.7 Governing law and courts. This agreement is governed by the law of Scotland. The courts of Scotland have exclusive jurisdiction over any dispute arising from it.

This schedule is the data processing agreement between you, as controller, and Teamovia, as processor, for personal data in Customer Content. It is intended to meet Article 28 of the UK GDPR.

1. Details of the processing.

• ItemSubject matter
  DetailProviding the Service
• ItemDuration
  DetailThe Subscription Term, plus the export and deletion period in paragraph 9
• ItemNature and purpose
  DetailHosting, storing, analysing and displaying match footage and related material to produce team performance analysis
• ItemTypes of personal data
  DetailImages and video of individuals; names, shirt numbers and positions in squad lists; notes added by staff; any other data you choose to upload
• ItemSpecial category data
  DetailNot intended. Footage can incidentally show injuries, and staff notes may contain health information if you choose to add it
• ItemData subjects
  DetailPlayers, including players under 18 in Academy Teams; club staff and match officials; other people who appear in footage

2. Instructions. We process personal data only on your documented instructions, which are these terms and your use of the Service, unless the law requires otherwise. We will tell you if we think an instruction breaks data protection law.

3. Confidentiality. Everyone we authorise to process the data is bound by confidentiality.

4. Security. We maintain appropriate technical and organisational measures under Article 32 of the UK GDPR, designed to keep your data secure and separate from other customers' data. Details are available on request.

5. Sub-processors. You authorise our current sub-processors, a list of which is available on request. We will give you advance notice of a new or replacement sub-processor. If you object on reasonable data protection grounds and we can't address the objection, you may end the affected part of the Service and receive a refund of prepaid fees for it. We impose equivalent data protection obligations on each sub-processor and remain responsible for them.

6. International transfers. We transfer personal data outside the UK only with an appropriate safeguard under the UK GDPR, such as an adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. Assistance. Taking into account the nature of the processing, we will help you respond to requests from data subjects, carry out data protection impact assessments and consult the ICO where needed. If a data subject contacts us directly, we will pass the request to you and not answer it ourselves unless you ask us to.

8. Breaches. We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Content, with the information you need to meet your own obligations.

9. Deletion. When the agreement ends, you have the export period set out in your Order to export Customer Content. We then delete it from live systems, and afterwards from backups, unless the law requires us to keep it.

10. Audits. We will make available the information needed to show we comply with this schedule. We will allow audits by you or an auditor you appoint, on reasonable notice, no more than once a year unless there has been a breach, subject to confidentiality.

11. Your obligations. You confirm that you have a lawful basis for the processing, including any Article 9 condition for special category data, that you have given data subjects the information the law requires, and that you have taken particular care for players under 18, including informing parents or guardians where appropriate.